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Among the complaints that foreign tourists can easily feel are 3, especially language support, settlement service, and communication environment.
And these 3 are likely to cause problems in inbound business.
In order to avoid such a thing, it is important to take measures to prevent troubles in 3 of language correspondence, payment service, and communication environment when doing inbound business.
table of contents
Language measures
Dissatisfaction with language correspondence is the most easy for visiting foreign tourists to visit.
However, that does not mean that we have to adopt staff who can speak foreign languages at every store that does inbound business.
Visiting Foreign tourists There are several points to the tourist's language response.
By holding down the following 3 points, you will be able to prevent problems with language support.
Always remember to smile for customers
Visiting foreign tourists do not consider clerks to "respond in their own languages".
Rather, there are a lot of people who feel that when they are handled in their own languages, "they have come abroad, the atmosphere of the overseas can not be tasted."
For example, when you go on a trip to the USA when you travel to the United States, you are greeted with "Hello, welcome" in Japanese, not in English, and when you are sent out as "Thank you" on your way home, the mood of traveling I think that you can imagine waking up.
Instead of being greeted with "Hello" with a smile, being sent out as "Goodbye" can taste the atmosphere of the United States.
And the fact that foreign visitors actually feel dissatisfied with store clerks is an act of saying "a clerk draws one step when foreigners enter the store" rather than being able to communicate the words.
In other words, The store clerk can not speak a foreign language, and it is transmitted to the other person that he / she has a weak consciousness to foreigners.
That gives the impression that foreign tourists "have disliked foreigners?", "It is a non-friendly clerk ...".
For that reason, it is important that the point of customer service by foreign tourists respond brightly with a smile.
And greetings are accepted in simple foreign languages, where it is hard to communicate,
Tell the hard work using body language etcIf you do, you can make a good impression on foreign tourists.
Prepare the item description etc. beforehand
However, no matter how smiling you are in contact with brightly, there are things you have to tell firmly.
For example,There is a possibility that if you do not understand and understand firmly such as how to use products and how to handle duty-free goods, it may develop into other troubles.
In order to avoid such things, prepare explanatory notes and notes written in several languages beforehand such as detailed description of the features and color of the product, inventory of size, raw materials etc and notes on duty-free products It is important to keep it.
Especially, let's prepare 3 languages of English, Chinese and German.
reference:5 languages that should be supported for inbound multilingual correspondence
In addition, it is important to note in several languages about POP, such as "Dressing room is here", "Currently in use", "Register here" etc.
Use tools
Hiring a staff who can speak foreign languages to fluent is a language response measure for the most reliable foreign tourists.
However, finding such talent is not easy.
Also it is not easy for employees already working to learn English.
In that case, there are some useful tools that can accommodate foreign tourists' languages even if they can not speak foreign languages.
Utilizing them makes it possible for foreign travelers to enjoy shopping and services without feeling dissatisfied.
By utilizing the tool, you can provide information to foreign tourists and communicate without using words.
Also, it is effective to utilize "pointing conversation collection".
A pointing conversation collection is one in which words and phrases that are frequently used such as colors and sizes are listed in several languages, and books are published for each industry.
If you keep this pointing conversation collection in the store, you can communicate with each other simply by inserting your finger if the content is simple.
Besides, if it is how to use and features of the product, it is also effective to show it with animation.
In addition, there are the following tools that can be used for language support for visiting foreign tourists.
Talk to the three
· Translator app for smaho
· Multilingual brochure
Settlement service
When doing inbound business, we recommend that you introduce credit card settlement because most of the foreign tourists use credit card.
However, it is important to deal with the settlement method which is mainly used in the country where there are many uses of services you provide, especially among them.
If you would like to increase the number of foreign tourists, it is indispensable for future inbound business by introducing a payment system of the credit card that is frequently used.
Communication environment
If you are doing inbound business, it is also essential to prepare the Internet environment.
There are mainly 3 concrete ways to improve communication environment.
Wi-Fi 環境 を 整 え る
The first one is to arrange the Wi - Fi environment.
Foreign tourists can freely use the Internet by introducing Wi-Fi that can be used for free in the facility.
However, the point here is that it is a service that can be easily set even by a foreigner.
When introducing Wi-Fi,It is important to choose a service that can be easily set even by a foreigner, or prepare a pamphlet explaining the setting method in multiple languages.
Use SIM card
By inserting a SIM card into a smartphone or mobile phone brought from overseas, it will be able to use the line of a foreign communication company of the tourist destination.
In other words, By utilizing SIM card, we will be able to communicate as usual even overseas.
These SIM cards are sold at international airports and home appliance mass merchandisers.
If the Wi - Fi environment is not in place, you can solve the problem of communication environment by recommending foreign tourists to use SIM card.
Use Wi-Fi router
A Wi - Fi router is a pocket - sized router, which allows you to connect to the Internet by carrying it.
And, if it is a router, it can be used not only for smartphones, but also for tablets, personal computers, etc. In addition, multiple people can be connected to the Internet at the same time.
Lending such Wi-Fi router to foreign tourists is also one way to solve the problem of communication environment.
Reference:Problems and solutions that are likely to occur in inbound business
Unnamed: Nguyen Mai Huong (Nguyen My Fun). Born in Thanh Hoa Province, Vietnam. Occupation: Oka Daishi Literature
I work as an internship at 123Server. I like reading and writing from the time of elementary school students and I entered a specialized language class in high school. I decided to study in Japan to want to challenge myself.
I enrolled in a Japanese university, learned knowledge in various fields, and become interested in marketing among them.
We will begin writing articles towards the goal of finding something in common among the countries of the world and developing tourism business, whether Vietnam or Japan.
