Inbound (Foreign tourist visiting Japan) When doing a business, the problem specific to the inbound business is likely to occur.
And such troubles will be frustrated by visiting foreign tourists and will hamper the acquisition of repeat customers.
Therefore, in order to succeed in the inbound business, it is important to understand and deal with problems that are likely to occur in inbound business.
By doing so, we can provide highly satisfying service to visiting foreign tourists, which in turn leads to business success.
Troubles that foreign visitors visit abroad when they visit overseas are mainly 3 of "language support", "payment service", "communication environment".
Even if you visit abroad on a long trip, if you do not understand or try to find something, the internet environment is not in place, you will not be able to enjoy sightseeing and you will return home.
In order to avoid such a thing, it is important first to visit foreign tourists to understand "What kind of things are dissatisfied?"
table of contents
Language support
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When traveling abroad, the voices of tourists who are dissatisfied with language correspondence are many.
For example, when an American tourist visited Japan, "I went to see the show at leisureland, but I was not able to enjoy it because it was all in Japanese" "I did not know how to buy a ticket but the clerk is only Japanese I did not talk and eventually gave up "feel better.
Besides, it sometimes says "It has developed into a trouble after all, not being able to communicate with the word, not being able to fully explain the explanation of goods and how to handle duty-free goods etc ...".
In addition, Some staff avoid foreign visitor's service due to lack of speaking foreign languages, There are not a few foreign tourists who feel uncomfortable against such attitudes.
Specifically, when foreign visitors come to the store, the actions such as "I hesitate in hospitality and go down one step behind the scenes" are actions against foreign tourists "Do you hate foreigners?" " It's not a sales clerk ... .... It will lead to giving the impression.
In this way, many foreign tourists are dissatisfied with language support in various situations.
Settlement service
Settlement service is also one of the reasons visited foreign tourists are more likely to complain.
Settlement service is the payment method for goods and services.
For example, as a typical settlement method, there are mainly 2 of cash payment and credit card payment.
Foreign tourists shop and eat at sightseeing spots.
Most of the tourists,I would like to pay overseas with credit card.
Because foreign tourists do not want to carry large amounts of cash in foreign countries.
Furthermore, paying with unfamiliar currency is very time consuming, so it is natural that you want to avoid as much as possible.
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From this point of view, foreign tourists are expected to pay with credit card.
If the settlement service of the shop you visit is only cash responsive, you will either have to take the trouble to prepare cash or give up on the item.
There are not a few foreign tourists who are dissatisfied with shops that only deal with cash.
Communication environment
Before going on sightseeing, you will find out a variety of information.
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For example, we do a lot of investigations, such as directions to the destination sightseeing spot, search for popular meal places, transportation to the hotel, etc.
And when doing that kind of investigation, most people use smartphones, tablets and so on.
Of course, some foreign tourists use travel guide books and others.
However, even those who use such magazines or books will search the Internet for information that can not be obtained from magazines or books.
In addition, There are not a few foreign tourists uploading photographs that are traveling on SNS etc etc.
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Therefore, in an environment where you can not use the Internet, many visiting foreign tourists will feel inconvenienced and dissatisfied.
In this way, the fact that the communication environment is not in place is one of the complaints visited by foreign tourists.
Summary
As mentioned above, when entering the inbound business, it is important to understand the dissatisfaction that foreign tourists visiting are likely to have.
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By establishing solutions to those, we will be able to increase the satisfaction of foreign tourists.
Reference:
Problems and solutions that are likely to occur in inbound business
Unnamed: Nguyen Mai Huong (Nguyen My Fun). Born in Thanh Hoa Province, Vietnam. Occupation: Oka Daishi Literature
I work as an internship at 123Server. I like reading and writing from the time of elementary school students and I entered a specialized language class in high school. I decided to study in Japan to want to challenge myself.
I enrolled in a Japanese university, learned knowledge in various fields, and become interested in marketing among them.
We will begin writing articles towards the goal of finding something in common among the countries of the world and developing tourism business, whether Vietnam or Japan.
